Due to the nature of the product we do not allow returns or exchanges. This ensures our customers the comfort and safety of the products purchased on NaughtyCupids.com. If you have an electronically defective product e-mail Naughty Cupid's within 7 days to obtain an authorization to return the product. Before a refund or exchange will be made on electronically defective products the manufacturer and/or Naughty Cupid's must give an approval once item is received.